Privacy Policy

Introduction

SICOR Seguridad El Corte Inglés, S.L. (hereinafter SICOR Teleasistencia El Corte Inglés) aims to strictly comply with the regulations applicable to it and, therefore, marks as a fundamental element its correct compliance with the regulations on the protection of personal data. Therefore, and in application of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (hereinafter, the General Data Protection Regulation or "GDPR"), as well as the implementing regulations that may derive from it, we wish to inform you about certain aspects relating to the processing of your data that we will carry out as a result of your browsing on our website or App.

At SICOR Teleasistencia El Corte Inglés we are committed to ensuring that your personal information is protected and not misused.

In this document we explain who the data controller is, for what purpose we process your personal information, the legitimacy for the processing, how and why we collect it, how we use it, the rights you have and we also explain the processes we have put in place to protect your privacy.

By using our website or App and providing us with your personal information, we understand that you have read and understood the terms related to personal data protection information that are exposed. SICOR teleassistance El Corte Inglés assumes responsibility for complying with current legislation on national and European data protection, and aim to treat your data in a lawful, fair and transparent manner.

How to access the information in this privacy policy, guaranteeing its transparency.

SICOR Teleasistencia El Corte Inglés provides you with the information in this Privacy Policy by structuring it by levels to link to the different categories of information, instead of displaying all this information in a single on-screen notice, in order to avoid information fatigue. 

By presenting the information structured by levels, we allow you to navigate directly to individual chapters through the following selection menu by clicking on the different chapters.

1. Who is responsible for the processing?

SICOR Seguridad El Corte Inglés, S.L. is the data controller. This means that we have determined the objectives or purposes and established the necessary means in the treatment to protect your personal data that you provide us through the forms and subscription newsletters that exist on this website or App, as well as the data collected through the cookies we use.
N.I.F.: B84128032
Registered Office: C/ Maestro Alonso, 24 - 28028 - Madrid.
e-mail: dpd@gruposicor.com
Tfno: (+34) 918403939

Registration Data: Madrid Mercantile Registry: Volume 519, Section 8a, Page M-9.880, Entry 1.

Security Company Authorized by the Ministry of the Interior, Registered in the National Registry of Private Security under No. DGP 3247.

If you have any questions, comments or concerns, or wish to make any suggestions about how we treat personal information, you can send an email to the SICOR GROUP's Data Protection Delegate at dpd@gruposicor.com.

2. How do we collect your information?

The data that we process in SICOR teleassistance El Corte Inglés have been provided directly by you, through the various forms you have completed while browsing through our website or App, such as the request for information and / or contact with any of our sales agents, among others, as well as the use of cookies we use on our website / App.

In any case, at the time of collection we inform you of the data controller, the purpose of processing, the recipients of the information, as well as how to exercise your rights under current legislation on data protection. The user of this web/App guarantees the authenticity and veracity of all data entered in the various forms, being your responsibility to update the information provided, so that it reflects your actual situation. Therefore, you will be responsible for the inaccuracy or lack of veracity of the information you provide at all times.

Likewise, in the event that as a customer of SICOR teleassistance El Corte Inglés and user of our App and in order to enable the services offered by SICOR teleassistance El Corte Inglés you can provide us with identification data of contact persons, who may belong to your area of trust, you guarantee that you have previously informed the owners of the data of the points contained in article 13 of the RGPD, and that you have obtained the consent of the owner of the data in an unequivocal manner, in accordance with the requirements contained in article 7 and in recitals 32, 42 and 43 of the RGPD. It is the customer's responsibility to update the data of the contact persons in order to keep them up to date and to be able to provide you with an efficient service. 

SICOR Teleasistencia El Corte Inglés may periodically ask you to review and update your personal data that we keep and process. 

3. For what purpose do we collect your personal information?

Depending on the services or functionalities that you want to enjoy at any given time we will need to treat some data or others, which in general will be, depending on the case, the following:

• identification data (e.g. your name and surname)
• contact details (e.g. phone, email, postal address)

Depending on how you interact with our website/App, we will process your personal data for different purposes. The table below details the different purposes for which your data may be processed depending on your relationship with SICOR teleassistance El Corte Inglés and its legal basis:

PURPOSE	ADDITIONAL INFORMATION	LEGITIMIZING BASIS
Registration as a customer on our website and/or App: In case you decide to register as a customer, we need to treat your data to identify and authenticate you as a customer of the same and give you access to its various services or features that are available to you as a registered customer.Among these services are the following: remotely control the security system, access images and recordings, connect or disconnect the security system, consult invoices, receive alerts and notifications, request technical or medical assistance, and assistance for theft, access telecare services, as well as cyber escort services.	Conditions of Use	Execution of contract: The legitimacy of this treatment is given by the need for the execution of the terms governing the conditions and use of our website/App (art. 6.1.b of the RGPD). In other words, in order for you to register as a user on the website/App, we need to process your personal data, otherwise we would not be able to manage your digital registration.
Geolocation: In order to respond to alarms within the mobile telecare service, the device signals its geographic position to the alarm center and to the user's personal resource.	We process the information in our SBN Telecare software. In order to provide assistance in case of need.	Execution of Contract: When you contact SICOR Teleasistencia El Corte Inglés, for the management of incidents related to the installation of the Telecare system or its operation (purchased service), the treatment is necessary for the execution of the Telecare contract (art. 6.1.b of the RGPD).
Contact: Attend to requests or requests you make to SICOR teleassistance El Corte Inglés through the available channels, processing the personal data that are strictly necessary to manage or resolve your request or request.	This information will be sent by the different means of contact (electronic and non-electronic): postal address, e-mail, and cell phone among others. If you use the telephone channel, the call may be recorded in order to attend your request and guarantee its quality.	Legitimate Interest: We consider that we have a legitimate interest to respond to requests or queries that you raise through the various existing contact channels, (art. 6.1.f of the RGPD). The processing of your data is also beneficial for you insofar as it allows us to be able to attend to you properly and resolve any queries and doubts you may raise with us. Execution of Contract: When you contact SICOR Teleasistencia El Corte Inglés, for the management of incidents related to the installation of the Telecare system or its operation (purchased service), the processing is necessary for the execution of the Telecare contract (art. 6.1.b of the RGPD). Legal Obligation: When your request is related to the exercise of the rights about which we inform you in its corresponding section, of this Privacy Policy, or claims related to the contracted service, what legitimizes us to treat your data is the fulfillment of legal obligations on our part, (Royal Legislative Decree 1/2007 approving the revised text of the General Law for the Defense of Consumers and Users, Regulation (EU) 2016/679 of the European Parliament and of the Council, and The Organic Law 3/2018 on Data Protection and Guarantees of Digital Rights).
Management and analysis of navigation: If you browse our website/App we will keep and evaluate information about your recent visits to our site and how you navigate through the different sections of it in order to analyze and understand the use that users make of our website/App and to make it more intuitive Similarly, we will keep a record of the sections or services you have read or consulted and use that information to customize the advertising that we will show you according to your interests.	We treat the information to allow and facilitate your access and navigation through our digital media. For example, to offer you the version of the web page/App that best suits the characteristics of the device you choose to enter our website/App, your language, among others. Also, prior to your consent, we will analyze your navigation in order to adapt to your needs. The information we collect includes the Internet protocol (IP) address or address of the device you are using, the browser program you are using, your operating system, the date and time of access, the Internet address of the website through which you accessed our web/App. You can consult our cookies policy.	Execution of Contract: The execution of the contract applies exclusively to strictly necessary cookies (mandatory cookies). Express consent: Express consent applies to all other cookies (optional cookies).

We remind you that, at any time, you may revoke your consent freely and free of charge by contacting our Data Protection Officer, as explained in section 10.

4. Information we collect from your visit on the website and/or on the SICOR Teleasistencia El Corte Inglés App.

We collect and store limited personal information and anonymous aggregate statistics from all users who visit our website or have downloaded our App, either because you actively provide us with such information or are simply browsing our websites.

We use this information to know the loading time of our website/App, how they are used, the number of visits to the different sections and the type of information that most attracts visitors. It also helps to identify if the web/App is working properly, and to detect failures or errors in the operation, to solve them and to improve the performance of our web/App, to offer a better service to all users.this information is collected through cookies, for more information see the Cookies Policy. We remind you that this policy contains a link to the cookies configurator, so that at any time you can modify the configuration of the same.

5. Data provided by third parties

SICOR telecare El Corte Inglés maintains profiles (Fanpages) in several social networks. 

The use of social networks is becoming more and more frequent and in this sense SICOR telecare El Corte Inglés is present in most of them (such as Linkedin, Facebook, Twitter and Instagram), and it is another way to contact you. 

The information we collect through social media sometimes includes personal information that is available online and to the public. We always ensure that all information we use is properly attributed to its source or is anonymized.

These social networks are likely to have their own privacy policies, which will explain how they use and share your personal information. We recommend that you carefully review their privacy policies before using these social networks to ensure that you are comfortable with how your personal information is collected and shared.

6. Data subject to processing

We process your Customer data linked to your registration as defined below:

• Registration Data: this represents personal and demographic information about you (so-called master data), which you provide to us when you register on our website/App to obtain your digital customer account. Your profile data includes, for example: your first name, last name, your telephone number and contact details for accessing the SICOR Telecare El Corte Inglés App and SICOR Telecare El Corte Inglés Family App.
• Contact information: When you contact us, we collect your contact details. These may include your name, postal addresses, telephone numbers, and email addresses, as well as details of your social media profiles (for example, we obtain your Facebook ID, if you contact us through Facebook).
• Recruitment data: When you contract a service we collect information from you through the execution of the contract. The contract may include the following information, depending on the type of security service contracted:
  • Name and Surname
  • ID CARD.
  • Mailing address
  • Details of the contracted service pack
  • Detail of the bank debit (SEPA mandate) or detail of the direct debit on the El Corte Inglés Purchasing Card.
  • Contract number
  • Details of operational contact persons (name and surname, type of relationship and contact telephone numbers)
  • Type of relationship with contact persons.
  • Sketch of the installation.
• Data of the service provided: When telecare systems go into operation, we record all events that occur, such as alarm signals, attendances, and user position, with all recorded data becoming part of the customer's history.
• Data relating to the use of the website and the App: When you interact with our applications, we collect information that tells us what content, topics or services you are interested in, downloads of additional information, access through links, problems that we detect in the use of the tools and even your location if you have specifically authorized it. The use of this information is regulated in the Cookies Policy.
• Geolocation data: For certain purposes, we collect information about the current location of your device when you use our services.
  If you enable the geolocation services of your device for the App, website or other online service of SICOR Telecare El Corte Inglés, we will process the location data that your device identifies and provides us with to provide you with location-based services (for example, in the Telecare service, we may know where the family member or person is moving around inside or outside the home, and send you alerts or warnings).
  In the event that it is essential, for any of the services we provide, to activate geolocation and it is disabled, the mobile device will notify you to activate it, otherwise, you will not be able to provide such service.
  SICOR telecare El Corte Inglés may create movement profiles from such data, in order to define habits or standards of behavior, having your access to them in order to know them and protect your loved ones.

7. To whom may we disclose your personal information?

Your data is not communicated to third parties except those that provide services to companies of the SICOR GROUP (third parties) service providers of SICOR Teleasistencia El Corte Inglés, with whom we have contracted professional advisory services, administrative management, systems maintenance, logistics, installation, digital services, marketing and commercialization. All these contracted services are necessary for the proper execution of the purposes indicated in this Privacy Policy, and to provide you with the services we offer, always under our express instructions. Likewise, it is not foreseen that International Transfers of your Data will be carried out.

These third parties only have access to the personal information they need to perform these services. They are required to maintain the confidentiality of your personal information and may not use it in any manner different from that which we have requested.

In all cases, SICOR SEGURIDAD assumes responsibility for the personal information you provide to us, and we ask those companies with whom we share your personal information to apply the same degree of data protection as we do. 

Likewise, your personal information will be at the disposal of the State Security Forces and Corps, Public Administrations, Judges and Courts, for the attention of possible responsibilities arising from the treatment. 

8. Links to third party websites

In the event that we provide links to websites that are not operated or controlled by SICOR Teleasistencia El Corte Inglés, you will be promptly informed as SICOR Teleasistencia El Corte Inglés has no control over such sites nor are we responsible for the content of such sites, nor do we have control over the way in which third parties collect and use your personal information.

These websites should have their own privacy policies, which explain how they use and share your personal information. We recommend that you carefully review the privacy policies before using these websites to ensure that you are comfortable with how your personal information is collected and shared. 

9. How long do we store your personal information?

We only store your personal information to the extent that we need it in order to use it for the purpose for which it is collected and the legal basis for processing it in accordance with applicable law. 

The storage period of your data will depend on the purposes for which we process them. The table below details the retention periods for each of the different purposes:

PURPOSE	INFORMATION CONSERVATION PERIOD
Registration as a customer on our website and/or App: In case you decide to register as a customer, we need to treat your data to identify and authenticate you as a customer of the same and give you access to its various services or features that are available to you as a registered customer. Among these services are the following: remotely control the security system, access images and recordings, connect or disconnect the security system, consult invoices, receive alerts and notifications, request technical or medical assistance, and assistance for theft, access to telecare services, as well as cyber escort services.	We process your data for as long as there is a contractual and/or commercial relationship with you, or as long as you do not exercise your right of deletion and/or limitation of the processing of your data. In particular, your data will not be kept for a period exceeding six years from the end of our contractual relationship, in accordance with Art. 30 of the Commercial Code, with the exception of images and, where appropriate, sounds, which are captured by security systems that will be kept for a maximum period of 30 days, as established in Art. 22.3 of Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights. Notwithstanding the foregoing, in the event that there were indications of criminal acts or an ongoing procedural procedure in relation to you, your data may be retained for the necessary time until a final judicial resolution is obtained, being available to the State Security Forces and Corps, as well as judges and courts.
Geolocation: In order to respond to alarms within the mobile telecare service, the device signals its geographic position to the alarm center and to the user's personal resource.	We process your data for as long as there is a contractual and/or commercial relationship with you, or as long as you do not exercise your right of deletion and/or limitation of the processing of your data. In particular, your data will not be kept for a period exceeding six years from the end of our contractual relationship, in accordance with Art. 30 of the Commercial Code, with the exception of images and, where appropriate, sounds, which are captured by security systems that will be kept for a maximum period of 30 days, as established in Art. 22.3 of Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights. Notwithstanding the above, in the event that there were indications of criminal acts or an ongoing procedural procedure in relation to you, your data may be retained for the necessary time until a final judicial resolution is obtained, being at the disposal of the State Security Forces and Corps, as well as judges and courts.
Contact: To respond to requests or requests you make to SICOR through the available channels, processing the personal data that are strictly necessary to manage or resolve your request or request.	We will process your data for as long as necessary to fulfill your request.
Browsing management and analysis: If you browse our website/App we will retain and evaluate information about your recent visits to our site and how you navigate through the different sections of our site in order to analyze and understand how users use our website/App and to be able to make it more intuitive. We will also keep a record of the sections or services you have read or viewed and use this information to customize the advertising we show you according to your interests.	We will treat your data during the retention period indicated in our Cookies Policy.

In certain cases, we will keep your information duly blocked, without giving it any use, while it may be necessary for the exercise or defense of claims or may derive some kind of judicial, legal or contractual liability from its treatment, which must be attended and for which its recovery is necessary.

What are your rights and how can you exercise them?

Data protection regulations allow you to exercise your rights of access, rectification, opposition, deletion, limitation of processing, portability and not to be subject to individualized decisions before SICOR teleassistance El Corte Inglés.

These rights are characterized by the following:

• It is free of charge.
• If the requests are manifestly unfounded or excessive (e.g. repetitive nature) SICOR telecare El Corte Inglés may:
  • charge a fee proportional to the administrative costs incurred.
  • or refuse to act.
• Requests must be answered within one month, although, taking into account the complexity and number of requests, the deadline may be extended for a further two months.
• SICOR telecare El Corte Inglés is obliged to inform you about the means to exercise these rights. These means must be accessible and this right cannot be denied for the sole reason that you choose another means.
• If the request is submitted electronically, the information will be provided by electronic means whenever possible, unless the interested party requests otherwise.
• If SICOR telecare El Corte Inglés does not follow up on the request, it will inform you within one month at the latest, of the reasons for its failure to act and the possibility of complaining to a Control Authority.
• You may exercise your rights directly or through your legal representative.

Below, we explain what your rights are:

• The right of access allows you to contact SICOR Teleasistencia El Corte Inglés to find out whether or not it is processing your personal data and what type of data.
• The right of rectification means that you may obtain rectification of your inaccurate personal data without undue delay from SICOR teleassistance El Corte Inglés.
  Taking into account the purposes of the processing, you have the right to have your incomplete personal data completed, including by means of an additional declaration.
  In your request, you must indicate which data you are referring to and the correction to be made. In addition, where necessary, your request should be accompanied by documentation justifying the inaccuracy or incompleteness of your data.
• The right of oppositionas its name suggests, means that you can oppose SICOR teleassistance El Corte Inglés to process your personal data in the following cases:
  • When they are subject to processing based on a public interest mission or legitimate interest, including profiling.
  • When the purpose of the processing is direct marketing, including also the aforementioned profiling.
• The right to suppression You may exercise this right before SICOR teleassistance El Corte Inglés requesting the deletion of your personal data when any of the following circumstances apply:
  • If your personal data is no longer needed in relation to the purposes for which it was collected or otherwise processed.
  • If the processing of your personal data has been based on the consent you gave to SICOR teleassistance El Corte Inglés, and you withdraw the same, provided that such processing is not based on another cause that legitimizes it.
  • The processing of SICOR teleassistance El Corte Inglés was based on legitimate interest or the fulfillment of a mission of public interest, and no other reasons have prevailed to legitimize the processing of your data.
  • To have your personal data used for direct marketing, including profiling related to such marketing.
  • If your personal data has been unlawfully processed.

However, this right is not unlimited, so that it may be feasible not to proceed with the erasure when the processing is necessary for the exercise of freedom of expression and information, for compliance with a legal obligation, for the performance of a task carried out in the public interest or in the exercise of public powers vested in the controller, for reasons of public interest, in the field of public health, for archiving purposes in the public interest, for scientific or historical research purposes or statistical purposes, or for the formulation, exercise or defense of claims.

SICOR telecare El Corte Inglés will be obliged to block your data when it is rectified or deleted.

The blocking of your data consists of the identification and reservation of the same by SICOR teleassistance El Corte Inglés, adopting technical and organizational measures to prevent their processing, including their visualization, except for the provision of the data to the judges and courts, the Public Prosecutor or the competent Public Administrations, in particular the data protection authorities, for the demand of possible liabilities arising from the treatment and only for the period of limitation of the same.

Once this period has elapsed, the data must be destroyed.

• The right to limitation The purpose of this right is to obtain the limitation of the processing of your data by SICOR teleassistance El Corte Inglés, although its exercise is twofold:
  You can request the suspension of the processing of your data:
  • When you contest the accuracy of your personal data, for a period of time that allows SICOR Telecare El Corte Inglés to verify it.
  • When you have objected to the processing of your personal data that SICOR teleassistance El Corte Inglés carries out on the basis of legitimate interest or public interest mission, while SICOR teleassistance El Corte Inglés verifies whether these reasons prevail over its own.
    
    Request SICOR teleassistance El Corte Inglés to keep your data:
    
  • When the processing is unlawful and we have opposed the deletion of your data and instead you request the limitation of its use.
  • When SICOR Teleasistencia El Corte Inglés no longer needs the personal data for the purposes of processing, but you need them for the formulation, exercise or defense of claims.

• The right to portability: The purpose of this new right is to further strengthen the control of your personal data, so that when processing is carried out by automated means, you receive your personal data in a structured, commonly used, machine-readable and interoperable format, and you can transmit it to another data controller, provided that the processing is legitimate on the basis of consent or in the context of the performance of a contract.
  However, this right, by its very nature, cannot be applied when the processing is necessary for the performance of a task carried out in the public interest or in the exercise of public powers vested in the controller.

In order to exercise your rights SICOR teleassistance El Corte Inglés offers you the following means:

• By means of a written and signed request addressed to the Data Protection Delegate of GRUPO SICOR, C/ Maestro Alonso, 24 - 28028 - Madrid, attaching a photocopy of the ID card, document or any other data that reliably proves the identity of the applicant.
• By means of a written and signed request addressed to the e-mail address of the Data Protection Delegate of GRUPO SICOR, dpd@gruposicor.com, attaching a photocopy of the ID card, document or any other data that reliably proves the identity of the applicant.

You can file a complaint with the Spanish Data Protection Agency, especially when you are not satisfied with the response to the exercise of their rights, for more details you can consult the website www.aepd.es

11. How do we protect your personal information?

At SICOR Teleasistencia El Corte Inglés we are committed to protecting your personal information. We use appropriate technical and organizational measures to protect your personal information and privacy and we review these measures periodically. We protect your personal information by using a combination of physical, computer and logical security controls, including access controls that restrict and manage the way in which your personal information and personal data is processed, administered and managed. We also ensure that our employees are properly trained to protect your personal information. Our procedures indicate that we may ask you for proof of identity before we share your personal information with you.

In accordance with our guarantee of security and confidentiality, we are especially interested in offering you the highest level of security and protecting the confidentiality of the personal information you provide us. Therefore, commercial transactions are conducted in a secure server environment under SSL protocol (Secure Socket Layer), this protocol is a standardized technology that allows encrypting data traffic between a web browser and a website, thus protecting the connection.

12. Information about cookies

We use our own and third-party cookies for strictly functional purposes, enabling navigation on the website and App, as well as for analytical purposes, and when you have expressly consented, to show you advertising (both general and personalized) based on a profile drawn up from your browsing habits (e.g. pages visited or products visited), to optimize the website/App and to be able to assess the opinions of products purchased by users. 

The cookies we use do not collect information that identifies our visitors.

If you want to know more details about the cookies we use, their purpose and other information of interest, please see our cookie policy. 

Modifications to the privacy policy

We will review and update the data protection information when there are changes in the legislation or in any of the procedures for processing your personal information.

This data protection information was last reviewed and updated in July/2022.

SICOR Teleasistencia El Corte Inglés, a service provided by SICOR Seguridad El Corte Inglés, S.L.